Refund policy

Last updated November 8, 2026

We want you to be happy with your website. This policy explains how deposits, final payments and care plans work.

Website projects

• Deposit: projects start with a 50% deposit.
• Cancel before work starts: if you cancel before we begin designing your site, we refund your deposit in full.
• Cancel after work starts: once design work has started, the deposit is non-refundable because it covers time already spent. We'll send you the work completed so far.
• If we can't deliver: if we're unable to complete your project, we refund everything you've paid for work not delivered.
• Final payment: the remaining 50% is due when your site is ready to launch. Included revision rounds happen before launch, so you approve the site before paying the balance.

Care plan

• The care plan is billed monthly and you can cancel anytime by emailing us.
• Cancellation takes effect at the end of your current billing month. We don't refund partial months.
• When you cancel, we'll hand over your website files so you can host them elsewhere.

Billing problems

If you believe you were charged in error, email contact@brightdoorstudio.net and we'll respond within two business days. Refunds are returned to the original payment method through Stripe and usually appear within 5–10 business days.